our products are tax-free and will be shipped as computer accessories.
no customs fees are required for orders of up to 4 devices, but for larger orders, there is a possibility of customs fees
our products will be shipped via dhl or ups.
the expected delivery time for the shipment is 5-7 business days from the date of product shipment
a tracking code will be sent to you as soon as your order is shipped.
the status of your order will appear in your account under the “orders” section in the following formats:
awaiting payment”: your payment has not been confirmed yet.
“paid“: your payment has been received.
“processing“: your order is currently being prepared, tested, and sent to the shipping company.
“shipping“: your shipment has been received by the shipping company
“completed”: your shipment has been successfully delivered.
Warranty
365-day warranty is provided starting from the shipping date.
the warranty only applies to the original purchaser who purchased the machine directly
changing the device function will void the warranty.
in case the product arrives to you damaged, we will replace it and we will bear the shipping cost to your country.
Operating Instructions
all of our products are easy to operate and set up. however, you will find a printed setup guide with each product, as well as a downloadable pdf guide in your personal account on our website under the “downloads” section. in this section, you will also find all the necessary downloads and updates for your device. our motto is to make mining easy.
Technical Support
our technical support service is considered excellent, and we follow an organized approach to ensure that our customers receive dedicated support with ease. therefore, we apply a support service based on the serial number of your device. all you have to do is access the technical support section and enter the serial number of your device and the email address registered with us when placing your request. you will then receive all our online services.
Registering Your Device
to register your device for technical support, please follow these steps:
log in to your personal account and go to the technical support section.
enter the serial number of your device and the email address associated with your account.
once you have completed these steps, your device will be registered for technical support. you will then be able to access all our online support services using the registered serial number.
Updates and tools
We constantly update our products and release new versions to address current issues. Therefore, it is necessary to keep up with these updates. To facilitate this process, we have provided all the required programs and update files for your device in the Downloads section of your account. Please refer to this section for all necessary updates and tools.
Do You Have A Question?
if you have a specific question, you can visit our faq section where the answer may already be available. and if you can’t find the answer you’re looking for, you can contact us directly for the necessary assistance.
Purchasing Guidelines & Shipping Information
All product orders, payments, and shipments follow the guidelines provided on the product pages, including payment methods, batch shipping schedule, and delivery expectations. Please refer to the product pages for detailed instructions.
Warranty Details
All our products include a 365-day warranty starting from the shipping date, covering manufacturing defects only. The warranty is valid for the original purchaser and does not cover device modifications. For full operating instructions, registration, and support, please see the product pages.