Dear Valued Customers,

We sincerely apologize for the inconvenience caused by our inability to ship orders from the previous batch to Bulgaria due to logistical challenges with shipping companies. We are committed to resolving this issue promptly.

Currently, we are working to ship the current batch using alternative shipping partners, bearing any additional costs to ensure timely delivery. If these shipments are rejected again, we will initiate refunds immediately after the batch concludes, with no deductions for shipping fees or other charges.

Furthermore, you have the option to expedite the refund process by filling out the refund request form now. Refunds will be processed within one business day. For customers who paid via bank transfer, refunds will be returned in digital currency for faster processing, or you may opt for bank transfer which may take up to 6 business days due to currency conversion processes. Digital currency transactions will be processed instantly.

We will keep you updated on any developments regarding this matter.

Thank you for your understanding and cooperation.

Best regards,