1. Overview

If you are not fully satisfied with a purchase, you may be eligible to return the product in accordance with the terms below. This Return Policy is intended to complement our Refund Policy and any manufacturer warranties.

2. Return Period

Standard returns must be initiated within 14 calendar days from the date you received the product unless stated otherwise for specific products.

3. Return Requirements

• Items must be unused, undamaged, and in original packaging with all accessories, manuals and documentation.
• Provide proof of purchase (invoice or order confirmation).
• Obtain an RMA number from Avalon Miner prior to returning the item — returns without an RMA may be refused.

4. How to Initiate a Return

1. Contact support at [email protected] with your order number and reason for return.
2. Support will assess eligibility and issue an RMA along with return instructions and address.
3. Ship the item using adequate packaging and insured shipping; keep the tracking number.

5. Return Shipping Costs

The customer is generally responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective on arrival). In such cases Avalon Miner will provide a prepaid return label or reimburse reasonable return shipping expenses.

6. Inspections and Refunds

Returned items will be inspected upon receipt. If a returned item fails inspection due to damage or missing parts, we reserve the right to deduct a reasonable amount from the refund for repair, replacement parts, or restoration to a resalable condition.

7. Warranty Claims

Warranty claims for defective products are handled under the manufacturer's warranty terms where applicable. For warranty service, contact [email protected] with your order details and serial number.

8. Exchanges

Exchanges may be possible depending on inventory availability. Contact support to inquire about exchange options.